Return Policy

Return & Refund Policy

We get it — sometimes things just don’t feel quite right, like a cloudy day when you’re craving sunshine. At Lumamode, we want you to absolutely love your sunnies and feel as bold and carefree as a beach day at Byron.

If your new shades aren’t the perfect fit, no worries! We’re here to make returns as easy and breezy as a coastal stroll. Below, you’ll find everything you need to know about how to send them back and find your perfect match.

If something isn’t quite right, you have the option to return your item within 30 days of delivery.

Return Conditions

To be eligible for a return:

  • Items must be in original condition — unworn, unwashed, and with all original tags attached.
  • Returns must be initiated within 30 days of receiving your order.
  • Final sale items and gift cards cannot be returned.

How to Start a Return

Follow these simple steps:

  1. Contact us at info@lumamode.com or call +61 2 8105 5271 to request your return authorization.
  2. After approval, we will provide detailed return instructions and the return shipping address.
  3. Ship the item back to us using a trackable shipping method. Please note that customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 7 business days.

Please allow additional time for your bank or credit card provider to complete the refund posting.

Exchanges & Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or offer a full refund as quickly as possible.

Need Help?

Our team is here to assist you at every step. For further support, you can:

Contact Details

Lumamode
406 Parramatta Rd, Burwood, NSW 2134, Australia
Email: info@lumamode.com
Phone: +61 2 8105 5271

For information on how we handle your data, please review our Privacy Policy and Cookie Policy.