Privacy Policy

At Lumamode, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from https://lumamode.com.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some cookies installed on your device. Additionally, as you browse, we collect information about the individual pages or products you view, what websites or search terms referred you to our site, and how you interact with our website.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as "Order Information."

How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you
Screen our orders for potential risk or fraud
Provide you with information or advertising relating to our products or services (in line with your preferences)

We use the Device Information to help us screen for potential risk and fraud and to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com/authenticated
Other services: You can also opt out by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.

Your Rights

If you are a resident of Australia, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

We will respond to your request in accordance with applicable privacy laws.

Data Retention

We will retain your Order Information for our records unless and until you ask us to delete this information.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Additional Information

For information about our cookie practices, please see our Cookie Policy.

For questions regarding shipping, returns, and payments, please see our:

For general questions, please visit our FAQ page or our Terms of Service.

Contact Us

Lumamode
406 Parramatta Rd, Burwood, NSW 2134, Australia
Email: info@lumamode.com
Phone: +61 2 8105 5271
Or reach us via our Contact page.