Frequently asked questions (FAQ)

Frequently Asked Questions

Orders & Processing

When will my order be processed?

All orders are processed within 1–2 business days after we receive your order confirmation email. Orders placed before 12:00 PM (AEST) are prioritized for same-day processing. Orders placed after this time or on weekends/public holidays will be processed on the next business day.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed, but we will do our best to assist you.

Shipping & Delivery

How long does delivery take?

After processing, orders are delivered within 7–12 business days. The total estimated delivery time, including processing, is 8–14 business days. For more information, please visit our Shipping & Delivery page.

How much does shipping cost?

We offer free shipping on all orders across Australia.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking details. You can also track your order anytime on our Order Tracking page.

Returns & Refunds

What is your return policy?

You can return eligible items within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags attached. For detailed information, visit our Return Policy.

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect your returned item. Please allow additional time for your bank or credit card provider to complete the refund posting.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options. For full details, please see our Payment Policy.

Products & Stock

Do you restock sold-out items?

We aim to restock popular items whenever possible. Please check back on the product page or contact us for updates on specific products.

Where are your products made?

We work with trusted global manufacturing partners to ensure high quality and excellent value. All items are carefully selected and quality-checked before shipping.

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